Fifteen years. A global pandemic. The partnership came out stronger.

Client snapshot

Industry: Labour hire and workforce solutions
Business: Labourforce
Contact: Flemming Hansen, Chief Operating Officer
Service: Labour Hire Support, after-hours staffing and on-call workforce management
Challenge: Reliable 24/7/365 after-hours gatekeeping for onshore casual workforce applications across Australia.

The situation

Managing an on-call workforce across Australia is not a standard business problem. Casuals apply at all hours. Shifts need filling on nights and weekends. The gatekeeping function, screening applicants, coordinating placements and keeping the operation moving, cannot stop when the main office closes.

Labourforce needed a staffing partner who could carry that function reliably, outside standard hours, without dropping the standard of service their clients depended on.

They found that in Clear Admin People. What started as an operational fix became one of the most enduring partnerships in Clear's history.

The problem

After-hours workforce management is where most staffing operations are at their most exposed. The volume of incoming applications doesn't follow business hours. Neither do shift gaps. When the gatekeeping function is understaffed or unreliable during off-peak hours, the downstream impact hits clients before anyone in the main office knows there is a problem.

Hiring locally to cover nights, weekends and public holidays at the required scale is expensive and operationally difficult. The overhead compounds quickly. And continuity, the ability to keep the function running no matter what, is nearly impossible to guarantee with a small local team.

Labourforce needed a model that could operate at scale, across all hours, without the overhead of local hiring and without compromising the quality of service their clients expected.

The solution

Clear Admin People placed a dedicated offshore team to serve as the primary gatekeeper for Labourforce's on-call casual workforce. The team handled incoming applications, coordinated placements and kept the operation running during the hours that most businesses leave unattended.

The partnership was built on structured coordination between Clear's team and Labourforce's operations. Over fifteen years, the model was refined, tested and continuously improved, building the kind of operational trust that only comes from sustained performance over time.

The test

Then the COVID-19 pandemic hit.

Workforce mobility across Australia was severely restricted. The on-call workforce was largely immobilised. For many businesses, that was the moment their support structures broke down.

Clear responded immediately. The team transitioned to a fully remote, work-from-home model without interruption. Service delivery continued. Labourforce's clients did not experience a single gap.

That response was not improvised. It was the product of a partnership that had already built the systems, the communication structure and the operational trust to absorb a disruption of that magnitude. The pandemic didn't test the relationship and find it wanting. It tested the relationship and confirmed what fifteen years of work had built.

The partnership came out of it stronger.

The results

The partnership has run continuously for fifteen years, making it one of Clear's longest-standing client relationships.

Uninterrupted service delivery was maintained throughout the COVID-19 pandemic.

The team transitioned to fully remote operations immediately, with zero disruption to Labourforce's client operations.

The administrative burden of managing and tracking the on-call workforce was significantly reduced.

Continuous improvement has been embedded into the partnership across fifteen years of collaboration.

The relationship strengthened through the pandemic, not despite it.

Flemming Hansen, Chief Operating Officer at Labourforce, describes what the partnership looks like now: "Clear's staffing solutions enable us to manage and track our on-call workforce efficiently during demanding night and weekend periods. Through their continuous improvement actions, we now have extremely smooth and seamless cooperation between our organisations."

A partnership that survives fifteen years and a global pandemic is not a vendor relationship. It is a structural part of how the business operates.

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