There’s never a dull moment when you’re a practice manager! You need to be across all aspects of the business.
Many practice managers tell us that their greatest challenge is staffing related.
Most can’t find admin staff and when they do, the person is often not an ideal fit for the role. Clear Admin People eliminates the staffing issue by supplying highly qualified staff that are a perfect match to the job requirements.
Clear staff are empathetic and have the time to actively listen to patients on the phone without distraction. They don’t have to worry about patients coming and going, making follow-up appointments or payments, they’re 100% focused on the patient on the phone. Clear staff also do many of the tasks that don’t get completed because reception staff are busy with urgent tasks or procrastinate in doing some tasks because they don’t enjoy it or they lack the skills.
Having an outsourced database expert who can do the automated reminders and call patients to follow up, you can increase the practice’s income and patient retention rates. With these tasks covered, it frees you up to be a better manager and focus on other tasks that need your attention.Book a call
Can you find me skilled admin staff?
Yes, Australia is suffering a skills shortage and staff are hard to find. Good staff are even harder to find, and the dentistry field is no exception. We have qualified staff wanting to work in your practice who have database management skills and some with dental industry experience.
How will I communicate with Clear admin staff?
You choose how and when you will keep in contact with your Clear admin staff member. Think of it as having one of your colleagues working remotely from home. Would you prefer to use email, a team messaging program, WhatsApp for daily communications? Would you like to have a weekly catch-up meeting via Zoom or ask them to join the full team meeting virtually? You can use as many channels as you like to keep the lines of communication open.
Can I get someone to help me with marketing?
Yes, our specialty is making the most of an underutilised patient record system. Re-marketing to your existing patient base has one of the best returns on investment you can find. We’re happy to handle any marketing tasks you require.
Can I get someone to help with bookkeeping experience?
It’s easy to get behind in the bookkeeping when there’s a busy practice to keep running. Clear staff can help with any bookkeeping tasks you need to be completed on a regular or ad-hoc basis.
What if a patient needs to speak to a dental therapist when they call?
The call can be forwarded to the practice. Your admin person will always introduce the call with the patient’s name and nature of the call. If you prefer, they can take a message so a dental therapist can return the call at a convenient time.
Can you take the pressure off our reception staff?
Yes, when your reception staff are greeting patients, providing quotes or taking payment, they can give their full attention to the person standing in front of them. They don’t need to interrupt the conversation to answer a ringing phone or be thinking of all the tasks they need to do during the quiet time that never comes. With the back-office admin taken care of, they can devote their time and full attention to providing the level of customer service your patients deserve.
Will the Clear admin person do the same tasks each week?
You can start with a few tasks and once you have confidence and trust in their work, you can grow the list of tasks. It’s completely up to you how much you ask your Clear admin person to do.
“I perform multiple roles — Oral Medicine Specialist, Consultant, Lecturer, Public Speaker, Educator and Board Director — with ease knowing my PA carries out all the tasks that support my daily activities”- Dr Amanda Phoon Nguyen, Oral Medicine Specialist
“Clear’s team – our team – are a big part of our growth. When Covid hit, they advised over 2,000 appointments of our closure due to government regulations in just a few days. It’s great knowing you have support like that”- A/Professor Ramesh Balasubramaniam, POMDS
“It helps me and our practice staff so much knowing someone is taking care of the ‘quiet’ tasks”- Dr Luke Christensen, Keppel Dental
Let’s be CLEAR
Working with us is simple. Our team leaders start by working with you to create a plan tailored to your needs, with achievable goals and milestones for the long term. Then, we execute it. We’ve got the right people, right now, ready to help your business break free.
We’re incredibly fussy when it comes to hiring, with a history of only accepting the top 2% of applicants for any given role. Our admin people all possess six key characteristics that we believe makes them the best:
Our work impacts the livelihoods of others, so we always take a considered approach, because it’s the right thing to do.
We’re the best at what we do. We stand by our knowledge & experience to go a step further and deliver better outcomes. Even if that means delaying our lunch break.
We solve problems. “No” is not an answer from which we can move on. There’s always a smarter way to get over, under or around an obstacle.
Creating a rewarding relationship means being a good person, and that starts with listening and putting others’ needs first. We’re all here to help each other live better.
Second best? That’s first place for losers. We’re always trying to outdo ourselves. To improve our skills and embrace new opportunities.
Thirst for Learning
The world is always changing, so we stay on top of new processes and developments that deliver better results. We never stop learning, because we’re not happy sitting still.