You didn’t study dentistry to spend endless hours on paperwork and running the practice.
At Clear, it’s our mission to provide practice owners with the proven systems and processes combined with the right admin people.
They will have the skills and experience that allow you to focus on what you do best – treating patients.
Our admin people are patient database experts who use automated reminders and personal follow-up calls to boost retention rates and keep the appointment diary filled months in advance. Your patients receive exceptional customer service not only from our admin person but also from your practice staff who now have more time to provide the level of service you expect.
High-quality customer service combined with your professional treatment is what keeps patients coming back and telling friends and family about their experience.
With the admin side of the practice taken care of, you’re able to leave on time and enjoy a better work-life balance.
FAQs
Can you help with improving the operations of the practice?
Yes, we have years of experience working closely with many dental practices all over Australia, so we’ve learned what changes can improve the bottom line. For most practices, that’s making sure you get the most out of your patient management system.
What IT systems do you use?
We are yet to find a dental Customer Management System or program that we can’t use. Most of our clients use Dental for Windows, Exact, Oasis, Core Practice, Practica, Open Dental and Dentrix Ascend. It doesn’t matter if your system is desk-top or cloud based, we’ll be able to gain access for your outsourced admin person to use just as your in-house staff do.
How can Clear help me spend more time looking after patients?
We take care of back-office tasks so you can have confidence that they’re getting done and done right so you can spend more of your time with patients.
Can you help with marketing my practice?
Yes, we believe in marketing to your existing customer base and ensuring you’re servicing them well before spending any money marketing to prospects. Most dental practices aren’t making the most of their most valuable asset – their database.
Will my customers know that the person answering the phone is overseas?
No, all of the staff at Clear Admin People have a lovely speaking tone. A high-quality voice is one of the criteria we use when looking for a new recruit. Their exceptional telephone manner will have most patients assuming that their call was handled by a professional in your office.
Are my patient records safe?
Yes, everyone at Clear understands the importance of patient and practice confidentiality. You can rest assured that any information relating to a patient, or the practice will be kept strictly confidential.
-
“I perform multiple roles — Oral Medicine Specialist, Consultant, Lecturer, Public Speaker, Educator and Board Director — with ease knowing my PA carries out all the tasks that support my daily activities”
- Dr Amanda Phoon Nguyen, Oral Medicine Specialist -
“Clear’s team – our team – are a big part of our growth. When Covid hit, they advised over 2,000 appointments of our closure due to government regulations in just a few days. It’s great knowing you have support like that”
- A/Professor Ramesh Balasubramaniam, POMDS -
“It helps me and our practice staff so much knowing someone is taking care of the ‘quiet’ tasks”
- Dr Luke Christensen, Keppel Dental
Let’s be CLEAR
Working with us is simple. Our team leaders start by working with you to create a plan tailored to your needs, with achievable goals and milestones for the long term. Then, we execute it. We’ve got the right people, right now, ready to help your business break free.
Six-Tool Players
We’re incredibly fussy when it comes to hiring, with a history of only accepting the top 2% of applicants for any given role. Our admin people all possess six key characteristics that we believe makes them the best:
-
Adult
Our work impacts the livelihoods of others, so we always take a considered approach, because it’s the right thing to do.
-
Professional
We’re the best at what we do. We stand by our knowledge & experience to go a step further and deliver better outcomes. Even if that means delaying our lunch break.
-
Smart
We solve problems. “No” is not an answer from which we can move on. There’s always a smarter way to get over, under or around an obstacle.
-
Empathetic
Creating a rewarding relationship means being a good person, and that starts with listening and putting others’ needs first. We’re all here to help each other live better.
-
Competitive
Second best? That’s first place for losers. We’re always trying to outdo ourselves. To improve our skills and embrace new opportunities.
-
Thirst for Learning
The world is always changing, so we stay on top of new processes and developments that deliver better results. We never stop learning, because we’re not happy sitting still.