AfterHours Consultant
Opportunity
We are looking for an AfterHours Consultant to support our client’s Australian operations after the close of business hours.
Daily Responsibilities
- Manage virtual reception for our client, handling inbound calls and emails
- Address all associated admin tasks
- Accomplish ad hoc tasks as requested
- Assist clients in their job requests (Job Orders, Shift Queries)
- Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness and replacement of candidates
- As requested by Branch Consultants or clients, contact and place preferred candidates
- Update clients on a candidate who confirmed and who needs a replacement
- Cancel candidates as requested by Branch Consultants
- Fill in the vacant orders by contacting available candidates
- Create placements, update client cards and candidate cards using the client’s existing system
- Complete candidate confirmations for client rosters
- Ensure the database is updated at all times
- Complete candidates’ availability checks in preparation for Consultants to do the roster
- Complete tasks and email requirements promptly
- Screen resumes and book interviews as required
- Conduct Reference Checks of the candidates
- Screen candidates to check suitability on the job orders
- Run virtual reception for offices as required
- Deal with candidate’s pay queries
- Liaise with Branch Consultants in a professional and timely manner
- Contribute to the team’s effort and complete all other tasks as requested or when required
Essential Attributes
- With exposure in either the health care/medical-related or recruitment industry
- Technologically adept, highly trainable in new skills and software
- Proactive mindset with outstanding attention to detail
- Ability to multi-task and manage competing deadlines
- Strong team spirit and interpersonal skills
- Flexibility to perform other relevant tasks as required by the clients
Minimum Requirements
- Excellent verbal and written communication and email management skills
- 1 to 2 years of BPO experience with strong call handling skills
- Proficient with MS Office 365, particularly Outlook and Excel
- Exposed to working on Mid or Graveyard shifts, weekends, holidays
- Willingness to extend shift or serve as an “On-Call” staff to cover for a teammate’s shift when required
- Fit to work status upon completion of the Pre-Employment Medical Exam with drug test & a valid NBI Clearance or initially a proof of confirmed appointment with the NBI to secure clearance
At Clear, you can enjoy the following:
- Work-from-home (WFH) setup
- PC set with freight expense coverage
- Monthly electricity subsidy
- Monthly internet subsidy
- Attendance bonus
- Employee referral incentive
- Quarterly engagement activities
- HMO with up to 3 free dependents
- Group term life insurance coverage.
We will be requiring a 2-minute audio recording, preferably in mp3 format, to determine your qualification and an opportunity to get to know you better.
As a guide, answer this question: Who is <your name> outside work?
Thank you and good luck!