Afterhours Consultant (for pooling)
Clear is seeking an Afterhours Consultant who will work with one of our Australia-based clients. Our client is a specialised labour hire company offering highly flexible short-term and long-term workforce management solutions to businesses.
Role and Opportunity
The Afterhours Consultant is responsible for assisting the Recruitment Consultants in the branch through active call handling, simultaneous record/database updating, and email management that requires effective multi-tasking skills to ensure all job orders are filled in quickly.
Purpose
As an Afterhours Consultant, you will:
- Manage virtual reception for our client, which includes but is not limited to, handling inbound and outbound calls, responding to emails to immediately address the concern
- Address all associated admin tasks like updating the record (roster) and the system diligently
- Contribute to team efficiencies by accomplishing the related task, as required
Your daily tasks will include:
- Assist clients in their job requests such as Job Orders or Shift Queries
- Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates
-
- As requested by Branch Consultants or clients, contact and place preferred candidates
- Update clients on a candidate who confirmed and who needs a replacement
- Cancel candidates as requested by Branch Consultants
- Fill in the vacant orders by contacting available candidates
-
- Create placements, update client card and candidate card using the client’s existing system
- Initiate calls to complete candidate’s confirmations/attendance for client rosters
- Ensure the database is always updated
- Complete candidates’ availability checks in preparation for consultants to do the roster
- Screen resumes and book interviews as required
- Conduct Reference Checks of the candidates
- Screen candidates to check suitability on the job orders
- Run virtual reception for offices as required
- Deal with candidate’s pay queries
- Liaise with Branch Consultants in a professional and timely manner
- Complete tasks and email requirements in a timely manner
- Collaborate well with the team by assisting in completing all other tasks as needed
- Perform other duties as assigned by the client and/or management.
Required Attributes
- Excellent verbal and written English communication skills
- Strong listening, and call-handling skills in a busy, multi-tasking environment
- Proactive mindset with outstanding attention to detail
- Technologically adept and highly trainable in new skills and software
- Ability to manage competing deadlines and manage work pressures
- Flexibility to perform other relevant tasks as required by the client
Minimum Qualifications
- Exposure to working on a rotating shift (day shift, mid, graveyard, early morning), including holidays and weekends
- Proficient with Microsoft Office applications (Outlook, Excel, Teams, etc.)
- Experience in a BPO, call centre, or similar work setting
- Background in effectively managing calls, emails, and systems (software, apps, tools) simultaneously
- Working with a team and manager both onshore and offshore
Advantageous
- Strong knowledge of CRM and VoIP phone systems
- Experience in recruitment or managing employees’ roster (shift schedules)
- Awareness of Australian business culture
Clear Admin People is a B4B Solutions company that provides career opportunities to great Filipino talents to work remotely with our Australia-based clients. At Clear, employees are enjoying the following benefits on top of the government’s mandatory contributions:
- Work-from-home with the provision of a PC set
- HMO Coverage with free dependents
- Group term life insurance coverage
- Paid leave benefits for regular employees
- Annual & monthly subsidies, incentive
Find out if you are the right fit for the team. Take this 5-minute assessment now!