IT Support Specialist

Purpose

As a Part-Time IT Support Specialist:

Assist the IT Officer in managing the IT Requests via a ticketing system, ensuring that issues requiring immediate attention are addressed at the soonest possible time
Provide remote support to all staff requesting to resolve information technology (IT) -related issues, ensuring that staff are updated on issues with less priority by providing a concrete response on the target date that their respective concerns are scheduled to be handled
Assist and provide guidance on establishing remote access to client sites by working with external providers of our clients
Assist the IT Officer in collaboration with the Administrative Assistant regarding the deployment of equipment to new hires and/or coordinating with the suppliers/vendors
Ensure that all subscribed systems are running at par, at all times, and every system’s users are provided with immediate support when requested
Assist the IT Officer in collaboration with the Administrative Assistant regarding the pull-out or receipt of returned company properties, not limited to company equipment, from separated (resigned, dismissed, end of contract) employees
Provide immediate IT services to employees in the absence or on behalf of the IT Officer, as endorsed and authorized by the IT Officer or Management
Draft periodical IT-related tips/reminders in an “easy-to-understand and creative” format presentation for IT Officer’s approval
Perform any other IT-related tasks as required by the immediate superior or the management.

Required Attributes

Willing to work on Saturday and Sunday as a part-timer
Excellent verbal and written English communication skills
With a ‘Can Do’ attitude, proactive in looking for “solutions” not “excuses”
A collaborative team player who eagerly contributes to team effort
Excellent customer service skills, credible and reliable with high regard for confidentiality
Fit to work status upon completion of the Pre-Employment Medical Exam (PEME) with a negative result of the drug test and a valid NBI Clearance

Essential Experience

Advantageous (Optional)

Job openings