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Never Miss a Patient Call with Clear’s Virtual Reception Service

It’s time to break free from missed calls and lost patient revenue, with Clear.

The average dental practice in Australia misses 35% of their new-patient inbound calls. Out of the 650% of calls that are answered, less than half are converted to a first appointment. Your practice can gain at least $150,000 in practice revenue per 100 new-patient calls. This equates to the average missed call costing a practice $1,500! So why not invest in a Virtual Reception Service to make sure that you are capturing every patient enquiry and all their revenue?

Every practice can lose prospective patients through poor management of incoming calls. This often occurs when the caller hangs up because your phone wasn’t answered fast enough, when they hang up instead of waiting on hold, when they call your practice after hours, or when the caller doesn’t feel a personal connection with your reception team.

There are severe labour shortages affecting the dental industry in Australia. Last week alone, across Australia there were 1,677 Dental Reception jobs posted on seek.com.au.

 

In a busy practice, you don’t have time to develop a job description, write and place a job ad, sort and respond to candidates, shortlist, interview and then wait for up to a month before a new receptionist can start the job. And that’s if you can find any good staff to begin with.

However, there is a solution!  

You can complement your current reception staff with our shared Virtual Receptionists who will provide prompt service. As an effective alternative to hiring a local receptionist, our NEW Virtual ReceptionService is more than just an answering service. With Clear’s virtual reception team, we make sure that you never miss a prospective new patient enquiry and enjoy the extra income they bring.

From as little as under $19 per day our highly trained, experienced reception team will provide you with extra support by:

• Answering all your overflow calls that are on hold while your team is busy with another patient. 
• Answering all your patients’ calls outside of your office hours, including weekends. 
• Responding to all inbound queries that come via phone email, text, Linked In, Facebook and Messenger. 
• Accessing your patient management software to check notes, add notes and personalise each call. 
• Asking the right dental-specific questions to connect with your patients – we know the dental industry. 
• Turning each call into a loyal, retained patient and stop your patients from falling through the cracks. 
• Saving money wasted on new patient marketing when you don’t have the capacity to respond to new patients. 

Clear Admin People can build solutions for your business for only $550 per month. Our Virtual Reception Service Team can commence with your practice in days, not weeks, – so you can recover those lost patient profits without delays.

Clear Admin People provides remote dental admin to dental practices around Australia. Based in Perth, Clear does resourcing differently. Our people work inside your business from the outside, to get the work you need done, done. Our staff are based offshore but they are an integral part of your team. 

Clear’s Virtual Reception staff are well-spoken with neutral accents and impeccable communication skills. Our staff are Filipino and have been speaking English all their lives. An added benefit is that the Philippines and WA share the same time zone. With experts across a range of admin tasks, we have the right people, right now. People who never settle for second best. Who say yes more often while not taking no for an answer. Who care about your business as if it were our own.